Returns & Exchanges

At PRISM+, we stand by the quality of our displays and electronics, offering a seamless return process for items that do not meet our rigorous standards. If your product is defective or arrives damaged, you can initiate a return or exchange within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer service team via the support portal or email with your order number and clear photos of the issue.

• 2.
  Technical Evaluation

  Our product specialists will review your submission to verify the defect and determine if a remote fix or a physical return is required.

• 3.
  Secure Packaging

  Once approved, pack the item in its original box with all included accessories and cables to ensure it is protected during transit.

• 4.
  Collection and Refund

  We will arrange for a courier to collect the item from your doorstep, after which we will process your replacement or full refund.